Refunds and Returns Guidelines

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The refund returns policy is available exclusively at Wp PiP.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you need to start a return, we encourage you to review our comprehensive refund returns policy to ensure a smooth process. Our commitment to customer satisfaction means we aim to address any issues you might have promptly. When considering a return, please ensure that the items are unused and in their original condition. This is vital for a successful return or exchange process. As outlined in our policy, original packaging often plays a crucial part in validating the return, allowing for a straightforward and efficient resolution.

Once your returned item is received and inspected, we will send you a notification regarding the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specific number of days. Our refund returns policy is designed to accommodate your needs efficiently, reflecting our dedication to maintaining high standards of customer service.

However, there are certain exceptions to our refund returns policy. Items such as downloadable software and certain health and personal care goods are non-returnable. Please make sure to double-check before finalizing your purchase. We advise customers to reach out with any questions pertaining to a specific item’s eligibility for returns.

In rare cases, items may be returned for exchange if they arrive defective or damaged. Reach out to our support team immediately upon receiving any such items, to expedite the process. When considering your refund or exchange, you can depend on us to handle each case with the care and attention it deserves. We appreciate your understanding of our refund returns policy guidelines, which help us continue to offer exceptional service and quality products.

Refund and Returns Policy